European Academic Research ISSN 2286-4822
ISSN-L 2286-4822
Impact Factor: 3.4546 (UIF)
DRJI Value : 5.9 (B+)
Article Details :
Article Name :
Evaluating the Reliability Indicators of Mobile Network Services in River State, Nigeria
Author Name :
Samson Ejiofor Eleje; Samuel Ben Irimagha; Harbert Otuosorochi Ndubueze; Catherine Ibitayo; Ejikeme Henry Aneke
Publisher :
Bridge Center
Article URL :
Abstract :
Telecommunication industry is a big market with an active competition among major service providers in Nigeria. Sustaining customers' confidence in a network through achieving a robust Quality of service to increase Quality of end-user Experience is critical for a competitive advantage. Call Setup Success Rate (CSSR) and Dropped Call Rate (DCR) are excellent Quality of Service (QoS) index used to monitor the performance of cellular networks; therefore NCC has placed a performance threshold for the service providers in Nigeria. This analysis employs the use of the data published by the four major mobile network operators through Nigerian Communication Commission to determine the reliability of the networks based on CSSR and CDR for a period of one year (November 2018 – October 2019). We observed from the provided data that globacom have the highest average CSSR (99.79%) followed by MTN (99.69%), Airtel (99.62%) and lastly the 9mobile (99.60%). However, on CDR, MTN had the lowest average CDR (0.12%), followed by Globacom (0.31%), Airtel (0.29%) and 9mobile (0.43%) had the highest.
Keywords :
CSSR, CDR, Reliability, Mobile, Network
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